Policies

1. Shipping Policy

Processing Times

Orders are typically processed within 3 business days after payment is received. Processing times may vary during holidays, new releases, or high-volume periods. You’ll receive an email confirmation once your order ships.

If a product is a pre-order, it will be clearly noted in the product description with an estimated ship date. Pre-order dates are estimates and may change based on production and transit timelines.

Shipping Locations

We currently ship from Los Angeles, California (USA) to:

  • United States

  • Canada

  • European Union

  • United Kingdom

If your country isn’t listed, please contact us at hello@wildduchess.com to see if we can accommodate your order.

Shipping Methods & Rates

Shipping options and rates will appear at checkout. We may offer free or flat-rate shipping based on order total, destination, or promotional campaigns. These thresholds are subject to change and will be displayed on product or cart pages when applicable.

Carriers

We use trusted carriers such as USPS, UPS, FedEx, or DHL, depending on your order’s size, weight, and destination.

Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

Lost or Damaged Packages

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.
If your package is lost in transit, contact us so we can open a claim with the carrier. While we are not responsible for carrier delays or errors, we will help resolve the issue or send a replacement whenever possible.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or taxes. These are the responsibility of the customer. Please check your local customs policies before ordering.

2. Return & Refund Policy

We accept returns within 30 days of delivery.

Eligibility

Items must be:

  • Unworn, unused, and in original condition

  • In original packaging

  • Accompanied by a receipt or proof of purchase

To start a return, email hello@wildduchess.com with your order number.

Send returns to:
Wild Duchess LLC
14320 Ventura Blvd, Ste #119
Los Angeles, CA 91423

Once your return is approved, we’ll provide a shipping label and return instructions. Items sent without prior approval will not be accepted.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Custom or personalized products

  • Hazardous or flammable materials

  • Sale items or gift cards

Damaged or Incorrect Items

If you receive a defective or incorrect item, contact us immediately so we can make it right.

Exchanges

The fastest way to exchange an item is to complete a return and place a new order.

EU 14-Day Cooling-Off Period

If your order ships to the European Union, you may cancel or return it within 14 days of receipt for any reason. Items must meet the same return eligibility conditions listed above.

Refunds

Once your return is received and approved, your refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, contact hello@wildduchess.com.

3. Terms of Service

Overview

This website is operated by Wild Duchess Mercantile (“we,” “us,” “our”). By visiting our site or purchasing something from us, you engage in our “Service” and agree to these Terms of Service.

General Use

You agree not to:

  • Use our site for unlawful purposes

  • Violate any local, state, or international laws

  • Transmit malware or harmful code

  • Reproduce or exploit our content without written permission

We reserve the right to refuse service or cancel orders for any reason, including suspected fraud or violation of these terms.

Product Information

We make every effort to ensure product descriptions and photos are accurate. However, colors and materials may appear differently depending on your screen or device.

We reserve the right to:

  • Limit or refuse orders

  • Modify or discontinue products or services

  • Change prices without notice

Billing & Account Information

You agree to provide accurate and current billing and contact information.
We may cancel or limit orders that appear to be placed by resellers or distributors.

Third-Party Services

Our site may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

Disclaimer of Warranties

All products and services are provided “as is” without warranties of any kind. We do not guarantee that use of the website will be uninterrupted or error-free.

Limitation of Liability

Wild Duchess Mercantile and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

Indemnification

You agree to indemnify and hold harmless Wild Duchess Mercantile and its affiliates from any claim arising out of your breach of these Terms or your violation of any law or rights of a third party.

Governing Law

These Terms are governed by the laws of the United States. Any disputes shall be handled in accordance with applicable U.S. and state laws.

4. Privacy Policy

Overview

Wild Duchess Mercantile (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit www.wildduchess.com.

Information We Collect

We collect:

  • Contact information: name, email, phone, shipping and billing addresses

  • Order details: products purchased, payment confirmations, and delivery info

  • Account data: login credentials (if applicable)

  • Customer support messages

  • Usage data: IP address, browser type, pages visited, and device details via cookies and analytics tools

How We Use Your Information

We use your information to:

  • Process orders and payments

  • Communicate updates about your orders or account

  • Provide customer service

  • Improve and personalize our website and offerings

  • Send marketing messages (if you’ve opted in)

  • Detect and prevent fraud or abuse

You can unsubscribe from marketing emails at any time.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember preferences. You can disable cookies in your browser settings, but this may affect site functionality.

Data Security

We take appropriate measures to protect your information against unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

Data Sharing

We only share data with trusted third-party providers necessary for operations (e.g., payment processors, shipping carriers, and email service providers). These partners are required to keep your information secure and use it only as needed to perform their services.

We do not sell or rent personal data.

Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your personal data

  • Request correction or deletion

  • Opt out of marketing communications

To exercise your rights, contact us at hello@wildduchess.com.

5. Contact Information

For any questions regarding these policies, contact:

Wild Duchess LLC
14320 Ventura Blvd, Ste #119
Los Angeles, CA 91423
📧 hello@wildduchess.com